User Guide for U Aligner Portal
www.aligners.uniortholab.com
Creating an Account
To create an account, the U-Aligner Portal requires basic
information such as office name, office address, and an email
address. The email provided will be used for account activation,
log in, and system notifications. A password is also required to
access your account. After successful registration a team
member will activate your account. An email confirmation will be
sent. If the office does not have an account set up with Universal
Orthodontic Lab, a new account will be created by a customer
service representative.
information such as office name, office address, and an email
address. The email provided will be used for account activation,
log in, and system notifications. A password is also required to
access your account. After successful registration a team
member will activate your account. An email confirmation will be
sent. If the office does not have an account set up with Universal
Orthodontic Lab, a new account will be created by a customer
service representative.
Dashboard
The dashboard is a central gateway for using the portal. On the top right the option to change the profile settings is
available. The profile section allows you to manage personal details such as office information and personal credentials.
This information will be kept strictly confidential and used for contact purposes only. The case section provides a list of
cases waiting for review, accepted and rejected cases. This will help the office monitor their cases and check status on the
submitted cases.
available. The profile section allows you to manage personal details such as office information and personal credentials.
This information will be kept strictly confidential and used for contact purposes only. The case section provides a list of
cases waiting for review, accepted and rejected cases. This will help the office monitor their cases and check status on the
submitted cases.
Submitting Cases
The case section provides a list of cases waiting for review,
accepted and rejected cases. By selecting “+New Case” on the
top left, you will be directed to a submission form. This will result
in a multi-step process in which you will be required to upload
documents, photos and enter specific treatment information.
Each step in the process can be saved and completed at a later
time via the dashboard.
accepted and rejected cases. By selecting “+New Case” on the
top left, you will be directed to a submission form. This will result
in a multi-step process in which you will be required to upload
documents, photos and enter specific treatment information.
Each step in the process can be saved and completed at a later
time via the dashboard.
Patient Information
In the patient information section you will be required to enter all
relevant patient and treatment information.
relevant patient and treatment information.
Initial Images and Scans
In this section you can upload the initial images and intra oral
scans. All scans must be in STL file as any other version will not
be accepted. When uploading images, the first step is to select
the images from your local computer. The images required are:
full face at rest, full face smiling, right side profile, left side profile,
retracted anterior frontal, retracted buccal right, retracted buccal
left, maxillary occlusal, and mandibular occlusal. Cases with
incomplete images will not be accepted.
scans. All scans must be in STL file as any other version will not
be accepted. When uploading images, the first step is to select
the images from your local computer. The images required are:
full face at rest, full face smiling, right side profile, left side profile,
retracted anterior frontal, retracted buccal right, retracted buccal
left, maxillary occlusal, and mandibular occlusal. Cases with
incomplete images will not be accepted.
In Planning
Once the case has been submitted, our team of experts will evaluate the submitted case. Please be advised that the
U-Aligner system is designated to make minor to moderate corrections and is not a substitute for comprehensive
orthodontic treatment. After receiving your case, we may inform you that the U-Aligner system will not be able to achieve the
desired results. Please allow 48-72 hours to receive a notification that the treatment plan is ready to review. A notification
will be sent via email.
U-Aligner system is designated to make minor to moderate corrections and is not a substitute for comprehensive
orthodontic treatment. After receiving your case, we may inform you that the U-Aligner system will not be able to achieve the
desired results. Please allow 48-72 hours to receive a notification that the treatment plan is ready to review. A notification
will be sent via email.
Accepting Treatment
Once the treatment plan has been uploaded, any
modifications can be requested. A comment can be left to our
experts for modification requests. All questions or requests will
be answered within 24 hours. A notification email will be sent to
the email address provided for the account. A lab report will also
be available for the clinician to review the treatment instructions.
modifications can be requested. A comment can be left to our
experts for modification requests. All questions or requests will
be answered within 24 hours. A notification email will be sent to
the email address provided for the account. A lab report will also
be available for the clinician to review the treatment instructions.
Production and Shipping
Once the treatment plan has been approved the case will be sent to production. The production lead time is 7-10 business
days. Once the case has shipped, the status on the case will change to shipped.
days. Once the case has shipped, the status on the case will change to shipped.
